Refund policy

At Footoura, customer satisfaction is important to us. We want you to love what you order, and if something isn't right, we're here to help. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition
  • The item is returned with its original packaging, tags, and box (if applicable)
  • Proof of purchase (order number or receipt) is provided

Items that are damaged due to misuse, normal wear and tear, or improper handling by the customer are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items purchased on sale or during a promotional discount (unless defective)
  • Items marked as "Final Sale"
  • Products showing signs of use, damage, or alteration

3. How to Initiate a Return

To start a return or exchange, please contact us at footoura57@gmail.com or call 0331-1174576 within 7 days of receiving your order. Include your order number, reason for return, and photos of the product (if there is a defect or issue). Our team will review your request and guide you through the next steps.

4. Return Shipping

  • If the return is due to a defect, wrong item shipped, or an error on our part, Footoura will bear the return shipping cost.
  • If the return is due to a change of mind or personal preference, the customer will be responsible for the return shipping charges.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method or as store credit, depending on your preference.

Please note that shipping charges (if any were paid at the time of order) are non-refundable, except in cases where the return is due to our error.

6. Exchanges

If you'd like to exchange an item for a different size or color, please contact us within 7 days of delivery. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us:

Footoura

Address: Swat, Pakistan.

Email: footoura57@gmail.com

Phone: +92 3311174576